Shipping & Delivery

All of HER BODY LAB products are shipped to you from the Rivers, Nigeria where our factory is located, via a secure, tracked shipping method. 

Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse. HER BODY LAB cannot be held responsible for inaccuracies in the address provided by the customer.

Kindly keep in mind that we do not ship to P.O. boxes. Therefore, we ask you to provide a valid residential address. HER BODY LAB does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels, warehouses, businesses or other temporary locations.

Please allow 1-7 business days for your order to be processed. Once the order is shipped, you will receive your tracking link via email. Please note the delivery times are estimated per country. 

During promotional periods, order processing and shipping times may increase due to the high volume of orders.

HER BODY LAB only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.
 

If your  package arrives incomplete or damaged as a result of shipment, please take a photo of the shipping box, the HER BODY LAB  products and their outer cardboard packaging. Kindly email us these photos within 5 business days so we can be of further assistance - [email protected]

CUSTOMS

Sales tax, customs fees, tariffs or duties are not included in shipping pricing.

Orders shipped to Canada can be charged customs fees. You may receive a separate invoice from DHL for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfil any request to declare your package for any value other than the total value paid at checkout.